What we collect

What we measure

If you agree, we use Google Analytics to count things: pages opened, conversations started, how long an answer took to arrive, how many places the agent searched and read, whether its prices and times checked out, and which picks people open.

We also record the shape of what you typed. That means how many characters and words it ran to, and nothing else.

Signing in

To ask a question you sign in with Google. Every answer costs money to produce, so this keeps automated traffic out, and it means a conversation can only be read by the person who started it.

Google tells us your name, your email address, your profile photo and an identifier for your account. They are held by Firebase Authentication, the Google service that handles sign-in for us. We never see your password.

Our own database stores one thing about you: that account identifier, beside the conversations you started. Your name and your email address are not stored with your messages.

Signing out ends the session in this browser. You can also remove Daysout from the apps connected to your Google account, in Google's own settings, at any time.

What we never send

We never send the text of your messages. Not the whole thing, not the first few words, not a scrambled version of it. What you type reaches our own service so it can answer you, and it stops there.

We never send the identifier that ties a browser to a stored conversation, because that identifier is how the text could be found again.

We never send your name, your email address or anything that identifies your Google account to Google Analytics. It learns that someone signed in, and never who.

We never ask for your postcode.

Cookies

Agreeing lets Google Analytics set its own cookies to recognise a returning browser. Declining means it sets none.

Separately, and whatever you choose, this site keeps the id of your current conversation in your browser's session storage so a refresh does not lose your place. It is cleared when you close the tab, it never leaves your browser, and it is not a cookie.

Signing in keeps a session in your browser's own storage so that you stay signed in between visits. The service you asked for cannot work without it, so it does not depend on the choice above. It is not a cookie on this site, though Google sets cookies of its own in the sign-in window it opens.

Before you choose, and after

We use Google Consent Mode. Before you decide, and if you decline, Google Analytics still receives a signal that a page was opened, without cookies and without anything that identifies you or your browser between visits. Google uses those signals to estimate totals.

We would rather say that plainly than let a banner imply nothing is sent at all.

Places and photographs

Descriptions, opening times, prices and photographs come from the National Trust and remain their copyright. Answers can be wrong, so check before you set off.

Changing your mind

Use the button below. It clears the choice and asks again, and declining afterwards stops the cookies.

Clearing your browser's storage for this site has the same effect.